Theoretical perspectives on enterprise system success
-> Having defined the outcome of interest, we need a theory to explain it.
• Rational actor (bv. technology acceptance model), it highlight peoples motivations and the actions they take to achieve their goals.
• External control theory, externe krachten
• Emergent process, interacties tussen mensen in organisaties en omgevingen
-> We build our framework on a particular emergent process theory designed by Soh and Markus toexplain how information technology creates (or fails to create) business value. Dit model komt overeen met de laatste 3 fasen uit de “Experience Cycle”.
