Experience Cycle

1. Fase 1, Project Chartering (decisions defining the businesscase and solution constraints)
2. Fase 2, The project rollout (getting system and users “up and running”)
3. Fase 3, Shakedown (Stabilizing eliminating “bugs” getting to normal operations)
4. Fase 4, Onward and upward (Maintaining system, supporting users, getting results, upgrading)

-> Sandoe gaat puur in op het project, terwijl er door Markus & Tanis daarnaast gesproken wordt over de adoptie.

-> The framework is framed in terms that are meaningful to practitioners, but avoids simplistic overphasis on a single factor (such as methodology).